Intercultural Awareness

None

• Definition of culture and cultural identity
• Values, norms and codes of conduct in different cultures
• Intercultural dilemmas in the workplace
• Cultural intelligence
• Cultural comparisons, stereotypes and prejudices
• Interview techniques and negotiation skills

• Students know the importance of cultural differences and their impact on human behaviour and cognitive processes such as perception and evaluation.
• They know the importance of different cultural origins in terms of understanding and communication.
• They know cultural stereotypes and prejudices and are able to transfer them to different cultures.
• Students understand the cultural influence on perception and interaction processes and can deal with a change of perspective and empathise with other cultures without falling into stereotypes.
• They understand the importance of cultural values and norms and their effects.
• In the context of interaction and communication situations, students apply cultural knowledge and are able to cooperate across cultural borders in a reflective way.
• They apply discussion rules to ensure mutual understanding.
• Students are able to analyse cultural problems situations and work out causes of misunderstandings, conflicts and losses of friction.
• Students have the appropriate attitude and tools to start an intercultural dialogue.
• They are considerate while interacting with people from different cultural backgrounds and are able to communicate and work with their team members in a respectful way.

• Lectures
• Discussions and educational talks
• Group and individual work with case studies
• Business games and role playing to promote experiential learning.

Paper, written individually

Reflection report on ones own experience in an intercultural context

Participation in this course is a prerequisite for (voluntary) participation in the study trip (eh. "Field Trip") for part-time students.

• Utley, Derek (2004): Cross-Cultural Resource Pack Intercultural communication resources for language: Intermediate to advanced. Stuttgart: Klett Verlag.
• Matsumoto, David (Hrsg) (2011): Culture and Psychology. 5th International edition. Endover: Cengage Learning Emea.
• Kumbruck, Christel; Derboven, Wibke (2009): Interkulturelles Training. Heidelberg: Springer.

Face-to-face instruction with mandatory attendance